We have received a further update from our Development Team following the release of the Android app update.
The ParentMail app is currently supported on the following operating systems:
- Android 15 and above
- iOS 18 and above
Unfortunately, this means that devices which are unable to upgrade to these operating system versions due to manufacturer limitations may no longer be fully compatible with the ParentMail app.
We recommend that users ensure their devices are updated to the latest available operating system version. Users with older or unsupported devices may need to access ParentMail via the web version by using the Google Chrome app on their device.
We apologise for any inconvenience this may cause.
Following extensive live testing, our Development Team has confirmed that the login issue has now been resolved.
Thank you for your patience and understanding.